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TeFLoN

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Discussion starter · #1 ·
Oil is dripping onto my catalytic converter. Causes a little smoke at startup. I am being told Maserati denied the claim due to it being "rubber gaskets". Quote from dealer 2200.00. 12 Hours labor and 140/hr. Remainder is parts of course. I called the dealership where I bought it from (its different than where the car is now) and they said that in fact Maserati would not cover it unless "tech" approves it from them if the car is newer? Otherwise, 99% sure it is not covered. Bummer. Any thoughts on this fellas?
 
Welcome to the world of the Maserati CPO program. It’s bumper-to-bumper until Maserati decides it’s not. I was also told that oil leaks are not covered. It’s inexcuseable that a car of this caliber would develop an oil leak so soon. I have to admit that I’m quite jaded with regard to the Maserati CPO program.
 
That sounds like some BS, quite shameful honestly. Are you handy with some tools? It's a fairly easy job, not even close to 12 hours. I'm willing to bet the dealer would do it in 6 hours at most.
 
That sounds like some BS, quite shameful honestly. Are you handy with some tools? It's a fairly easy job, not even close to 12 hours. I'm willing to bet the dealer would do it in 6 hours at most.
Well, dealers, and even many independents charge book hours so that's likely what they are referring to.

You have done this job before and know it's "fairly easy, not even close to 12 hours"?

To the OP - I'd suggest you contact a good independent in your area and consult with them.
 
I have to say I’ve been fortunate so far and have not had any engine or other major issues thus far wih 43,000 miles on her. I also have to say that I am not impressed with the Maserati CPO program, it’s lack of coverage, and generally their lack of true customer service or care, your issue being a perfect example. The sticky buttons, a delaminating window, and just sort of brazen approach to the way they deal with issues cannot compare with my personal experience with other high end brands. I still love my car and plan on keeping it for the foreseeable future, but when my CPO warranty expires, for whatever it’s worth, I’ll be seriously shopping other brands that are happy and anxious to keep me as a customer.
 
Discussion starter · #9 ·
Thanks for your inputs fellas. Currently searching for someone to do it. Yes I’ve done it on old motors as a young guy but I’d rather pay someone now. But not 2200.00. Kinda miffed that it is not covered though. Pretty lame. I guess to be expected.


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Yeah I just had this job done on my QP with 51K miles, passenger side had been done at 30K and the driver was original, they were barely seeping so I smelled oil every couple days or so, just a whiff. My shop did it for $1250 I think, they charge $150/hour nominally so do the math... Shop told me they typically last 40K miles, so maybe when the passenger side was done it was not correctly done. I guess your GT doesn't have 40K miles on it... so it should be covered as it would be an "early failure."
 
Well, dealers, and even many independents charge book hours so that's likely what they are referring to.

You have done this job before and know it's "fairly easy, not even close to 12 hours"?

To the OP - I'd suggest you contact a good independent in your area and consult with them.
I did it on my 2004 Coupe, I know the GT engine sits slightly differently but it sure as hell didn't take me 12 hours, or even close to that, and that was my first time doing it and I only wrench every now and then.
 
I think the GT engine fits somewhat further back, but I could be wrong.

C
That's what I thought too which is I figured maybe it takes slightly longer on the GT in case you have to remove a few extra things. In any event, it's pretty shameful of Maserati and even though book time is 5.4 hours per head, they should give you a break on it especially since it won't take them that much time.

If I owned a Maserati which had a warranty on it and they did this it'd be the last one I ever bought from an authorized dealer.
 
The book times are all part of a business model. Shops warranty the work and they need to assume that some jobs will be done twice, so will take longer for a variety of reasons. I deal with a lot of independents and they charge book time also but their hourly rate is less, obviously due to less overhead.

I've not done the job, yes, I've done similar but similar is not the same. Bottom line it's very easy to criticize someone else's business model - the grass is always greener on the other side of the fence.

I'm not suggesting some don't over charge but we could all sit around and criticize others.
 
Discussion starter · #16 ·
I finally talked to the service advisor manager and I simply told him I didn't think it took 12 hours to do the job and probably takes about half that and if he doesn't want to work with me I'll take it elsewhere. He's going to call me back. I asked if his Land Rover or Jaguar covers that sort of thing and he said, "Yes, it does." Car has been at the dealership a week and half.
 
I think you pay the dealer for the diagnostic cost and take it to an independent shop. Call around. Maserati and all exotic car dealers charge book time for any job, which is typically twice the actual number of hours spent. That's how the dealers survive. All the owners hate it but this is the way it works at dealers. If you don't need to hook up to a special computer (like in your case), then take it elsewhere. I think the simplest job on a Maserati cost over $1000. It's the same with Ferrari, Lambo, Aston and all.
 
OK to be more specific I pulled my shop invoice,

for my 2005 QP they bundled the valve cover job together with spark plug replacement, for a labor total of $1320. Keep in mind their "nominal" labor rate is $150/hour. Then each VC gasket was about $63.
 
That's what I thought too which is I figured maybe it takes slightly longer on the GT in case you have to remove a few extra things. In any event, it's pretty shameful of Maserati and even though book time is 5.4 hours per head, they should give you a break on it especially since it won't take them that much time.

If I owned a Maserati which had a warranty on it and they did this it'd be the last one I ever bought from an authorized dealer.
The Maserati CPO program pamphlet specifically states that oil leaks are not covered. Absolutely shameful on Maserati’s part. Hyundai covers oil leaks up to 100,000 miles.
 
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