i've certainly had a terrible experience at my dealership here in s.florida. - the level of care and service you get depends on where you live ... so if you want to continue to get pleasing service, then do not come to southeast florida!After my 1st car a 2002 coupe, I had a very short stint in a 2006-7 Cayman S. The Cayman is a very nice car, but far from a true exotic. It only took 5mo for me to trade it in on a 2005 GS. while I was at SFFM Brad (manager) said to me I will do what ever I can to get you back in the family, now I am on my third Maserati. If your at at the right dealer it can be a very good experience, I am treated with respect even though I am not looking at Ferrari's. Only good things to say Maserati of SF sales and service, they are a big part of why I only buy my cars from them.