I want to see what you guys think about my current experience with Shelton Service:
1. Made an appointment for 12000 mile service for my QP. Was given an appointment in 2 weeks
2. Faxed list of service issues to service manager the same day I made the appointment to the fax number from web-site
3. Faxed an updated list a week prior to the service appointment to assure all parts would be in stock and the service could be accomplished within 2 days, since I have to drive 2 hours to get to the dealer. Most items were interior warranty items.
3. Showed up the day of the appointment to learn that the service manager "forgot" to schedule the appointment. Showed the faxes, together with fax confirmations to the service manager. His reply was they went to the sales floor (a mere 50 feet from the service managers office) and I should have called to verify he received the faxes (yeah right that is why you send faxes). He was rather rude and it took some convincing to retain the honor of having him service the car.
4. Took him 5 days to even start on the car afther budging the appointment
5. Upon starting learned that he needs parts from Italy - needs about a week
6. Clutch worn 90 % (have a hard time believing that after 12500 miles, all in manual sport, 90 % interstate. No way to verify independently though). He quoted $ 5,600 for clutch replacement !!!!!!!!
Needless to say that is the last time I have Shelton touch the car. I feel completely robbed and taken advantage off. Those people destroy all the fun it is to own the Maser. Haven't heard anything good about the Collection in Miami either. Anybody have any experience there? What would you have done in my position?
Sorry for the length of the post and listening to me venting (feels good
)
Any input is appreciated!
1. Made an appointment for 12000 mile service for my QP. Was given an appointment in 2 weeks
2. Faxed list of service issues to service manager the same day I made the appointment to the fax number from web-site
3. Faxed an updated list a week prior to the service appointment to assure all parts would be in stock and the service could be accomplished within 2 days, since I have to drive 2 hours to get to the dealer. Most items were interior warranty items.
3. Showed up the day of the appointment to learn that the service manager "forgot" to schedule the appointment. Showed the faxes, together with fax confirmations to the service manager. His reply was they went to the sales floor (a mere 50 feet from the service managers office) and I should have called to verify he received the faxes (yeah right that is why you send faxes). He was rather rude and it took some convincing to retain the honor of having him service the car.
4. Took him 5 days to even start on the car afther budging the appointment
5. Upon starting learned that he needs parts from Italy - needs about a week
6. Clutch worn 90 % (have a hard time believing that after 12500 miles, all in manual sport, 90 % interstate. No way to verify independently though). He quoted $ 5,600 for clutch replacement !!!!!!!!
Needless to say that is the last time I have Shelton touch the car. I feel completely robbed and taken advantage off. Those people destroy all the fun it is to own the Maser. Haven't heard anything good about the Collection in Miami either. Anybody have any experience there? What would you have done in my position?
Sorry for the length of the post and listening to me venting (feels good
Any input is appreciated!