Maserati Forum banner

1 - 20 of 36 Posts

·
Registered
Joined
·
22 Posts
Discussion Starter #1
I'l try to condense this as short as possible while still presenting as much info as I can. My problem started over 1 month ago and my 2005 Spyder has been in the dealer's shop since then. I pulled into my garage after accidentally down shifted from 2nd gear into 1st gear which caused the engine to surge. The clutch seemed to be slipping as I struggled to get it into my garage. After that I couldn't get it into reverse or any gear unless the engine was off. I was able to go into reverse and 1st gear with engine off but once I started up it defaulted to neutral (I do hear the pump when I open the door) I have posted this issue here before. I had it towed to the only local Maserati dealer nearby but I am astounded at how useless they are. At first I was told it was a torque tube problem because it was making noise and thought that the noise was my original complaint (which it never was), but wouldn't know what was wrong until they took it off. They removed the TT and told me that the drive shaft was bent/not bent and it had a bad bearing and needed to be replaced ( $10,000 for part without labor). They couldn't explain to me why that would cause the problem. I went ahead and ordered a used part from Exotic Auto Recyclers for much less, but they sent the wrong part. In the meantime, they were able to run the transmission through the gears while on the lift and said if I replaced the original TT it should work. It did work until they took it down from the lift and it had a load on the wheels. Now they're saying that:
1) It needs a new transmission/ differential for $32,000
2) they have no way to diagnose what the actual problem is to be sure
3) Can't tell me if the clutch is working because they don't have a shop manual for that and they've never replaced one before
4) And they couldn't get parts to fix it anyway, which I know is not true.

This all seems extraordinary to me. The car is otherwise in pristine condition and I loved driving it until I screwed it up. So I would like to find a way to fix it without exceeding the its actual value and would appreciate anyone's help. I have contacted Maserati NA and am awaiting their reply. Thanks.
 

·
Registered
Joined
·
22 Posts
Discussion Starter #3
Hi Jason,
Thanks for your continued support. I would love to do that if I only knew who else might be able to do the job. The only place I find near me is the Maserati of Albany dealership which is where it is right now. I'm assuming that if an independent shop doesn't have the proper scanning tool, they would be extremely hampered in trying to diagnose.
 

·
Registered
Joined
·
349 Posts
I would contact Craig Waterman in the Boston area and consider shipping the car to his shop. You can do that for a few hundred dollars. I shipped my car from the DC area to Atlanta for about $450. Link:

craig-waterman.com | Maserati Expertise
 

·
Registered
Joined
·
32 Posts
I'l try to condense this as short as possible while still presenting as much info as I can. My problem started over 1 month ago and my 2005 Spyder has been in the dealer's shop since then. I pulled into my garage after accidentally down shifted from 2nd gear into 1st gear which caused the engine to surge. The clutch seemed to be slipping as I struggled to get it into my garage. After that I couldn't get it into reverse or any gear unless the engine was off. I was able to go into reverse and 1st gear with engine off but once I started up it defaulted to neutral (I do hear the pump when I open the door) I have posted this issue here before. I had it towed to the only local Maserati dealer nearby but I am astounded at how useless they are. At first I was told it was a torque tube problem because it was making noise and thought that the noise was my original complaint (which it never was), but wouldn't know what was wrong until they took it off. They removed the TT and told me that the drive shaft was bent/not bent and it had a bad bearing and needed to be replaced ( $10,000 for part without labor). They couldn't explain to me why that would cause the problem. I went ahead and ordered a used part from Exotic Auto Recyclers for much less, but they sent the wrong part. In the meantime, they were able to run the transmission through the gears while on the lift and said if I replaced the original TT it should work. It did work until they took it down from the lift and it had a load on the wheels. Now they're saying that:
1) It needs a new transmission/ differential for $32,000
2) they have no way to diagnose what the actual problem is to be sure
3) Can't tell me if the clutch is working because they don't have a shop manual for that and they've never replaced one before
4) And they couldn't get parts to fix it anyway, which I know is not true.

This all seems extraordinary to me. The car is otherwise in pristine condition and I loved driving it until I screwed it up. So I would like to find a way to fix it without exceeding the its actual value and would appreciate anyone's help. I have contacted Maserati NA and am awaiting their reply. Thanks.
 
Joined
·
3,436 Posts
The dealer is a franchise so they are not in the business of installing used parts..It makes warranty issues difficult etc...
You are totally in the wrong place to get your vehicle fixed and judging from your post they don't want to fix it...Bad combination....They have full access to the service info., but maybe no one that has any experience with the F1 transmission...That car can be fixed quickly and efficiently with a shop that has a clue...Jason
 

·
Registered
Joined
·
34 Posts
I wasn't aware of that. Could you explain why and shouldn't they have informed me if that's the case?
The advice is from knowledgeable Maserati owners and forum members who have, like most of us, learned that "selling" Maserati's in what "authorized dealers do best. "Repairing" a Maserati - not so much! The theme here and the key to survival with an older Maserati (out of warranty) is to get it to a capable, competent, and honest "INDEPENDENT" mechanic, and get your car OUT of any authorized dealership. I'm suspect there may be some good "Authorized Dealerships and if there are - fellow members, please post for the benefit of other Maserati owners. I will go on record here in Dallas that I can't find one and advise against using Boardwalk Maserati at ALL costs and even Park Place Maserati, except for the most routine of repairs. Anything of a significant nature, find a good, independent local mechanic OR ship the car as recommended herein (by several members to an expert such as the FI specialist in Boston.) Cheaper and better in the long run. I just joined the Italian Car Club of N Texas, quite active in social, driving, and track activities in hopes of my finding a good independent. All attempts to do so in using Google have been to no avail. Get off the computer and network with any local car clubs and good luck finding a qualified independent. These Spyders are great looking and most fun cars! It's just a dreadful experience to get them repaired as the Maserati Dealer Network is woefully incompetent and inadequate. Ricbee, we only learn this lesson when you hit the wall, as you have with your gearbox and I did with my suspension on my 2004 Spyder (with 23K miles on it), where the local Dealer wanted $22,000 to repair it. Needless to say, the car is no longer at the Dealer's shop! Good luck!
 

·
Premium Member
Joined
·
1,166 Posts
The problems lie in the dealer's capability. The new dealers are being equipped with the SDX, which don't work on Maseratis but do work on legacy Ferraris. So the SD3s are being liquidated and the older F1 Maseratis are left twisting in the breeze. Additionally, they no longer provide real F1 training on the Maserati side for obvious reasons. With fewer and fewer cars being serviced, it's a waste of money for the dealers.

As for the used transmission, that's throwing money away. The transmissions are made up of the gearbox, clutch and F1 components. The gearbox is bulletproof and it is likely not the problem. The clutch and F1 require the proper diagnostic tool to diagnose. Once a scan is performed by a skilled tech, the problem will likely be obvious and easy to repair.

I believe Craig is one of the few techs local to you. I have sent a few examples his way from NY that were given $20K quotes from FM dealers.
 

·
Registered
Joined
·
22 Posts
Discussion Starter #16
The problems lie in the dealer's capability. The new dealers are being equipped with the SDX, which don't work on Maseratis but do work on legacy Ferraris. So the SD3s are being liquidated and the older F1 Maseratis are left twisting in the breeze. Additionally, they no longer provide real F1 training on the Maserati side for obvious reasons. With fewer and fewer cars being serviced, it's a waste of money for the dealers.

As for the used transmission, that's throwing money away. The transmissions are made up of the gearbox, clutch and F1 components. The gearbox is bulletproof and it is likely not the problem. The clutch and F1 require the proper diagnostic tool to diagnose. Once a scan is performed by a skilled tech, the problem will likely be obvious and easy to repair.

I believe Craig is one of the few techs local to you. I have sent a few examples his way from NY that were given $20K quotes from FM dealers.
Thank you everyone for your advice which I will take. I have one more question- I know they put a lot of time into my car already although it seems to have been misguided with no end in sight I was misled at great expense to me. Any suggestions for a strategy to avoid paying all the unnecessary labor charges?
 
Joined
·
3,436 Posts
It sounds like they are taking a loss on it and just want it to go away if they actually removed the TT...I would ask to speak to service manager and ask why they took the car in for repair when they obviously couldn't do the repair.. They have the manuals for the car BTW...I would look to get the bill reduced lower...Jason
 

·
Registered
Joined
·
131 Posts
In response to LCR51, Foreign Cars International (Italia) in Greensboro NC has an excellent reputation (see past posts here) plus they are Ferrari and Maserati. As I and others have said, there are limits to what repairs a Mas only dealer can (or will) do to Ferrari era cars. Unfortunately, the CC cars are becoming very difficult to service, one of the factors in the low prices they sell for. Not to beat a dead horse, but that was the main factor in my purchase of a 3 pedal car. As a side note, gated Ferrari f430's are selling for 2 to 2.5 times F1 prices.
 
1 - 20 of 36 Posts
Top