Just bought a new 2019 Levante last week. I have 500 miles on it. I tried to open the front passenger door for my special lady today and saw it wouldn't "catch". I would pull it, and normally it would travel about halfway, and then you'd feel it catch and the latch would open and the door would release. Even though the car was unlocked, it sort of felt like pulling the handle when the door is locked. Does anyone know what is likely to be causing this? For what it's worth, I also have soft-close doors.