FWIW I just received a letter in the mail in response to my recent Serivce
It is from James Selwa President of Maserati NA
they want me to call 1 888 554 6522 between 8am-7pm PST or visit
www.surveynetwork.com/maseraticsi
you do need a code to provide a response (code I assume, relates the survey to the particular service call)
Problem is, my recent service Maserati of Mill Valley was great, my prior service there was terrible, plus my attempt at getting service at FM of Silicon Valley was the Most horrendous ever.....
I do have to admit, oddly, once I began dealing with Gino, a Service advisor, instead of Kevin, the Service MANAGER, @MillValley, I have nothing but praise for Gino......
Perhaps, they should promote Gino to Service Mgr??/\
I was also told, and this again is another BEEF, is that at FM MillValley, they provide loaner cars to those who are Original owners, not 2nd or 3rd owners....that would be fine with me, if that rule was applied across the board....I big issue with me, is that things I hear from other dealers are not excercised consistantly at other locations