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Just completed 6k miles on my Coupe, and it is now time for a scheduled service. As I bought the car up north I need to find a service place closer to home (London). Can anyone recommend a particular service shop\dealer over another in the area? I realise that the 6k service is not a big deal, but would like to establish a local contact for future services/issues.
Thanks for your input.
 

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A bit far out but my experience of the FM dealership in Swindon is excellent. They are Dick Lovett Ferrari Maserati.
 

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Lancasters at Colchester are excellent. Been doing my coupe for several years. This years full annual main service was only £495, amazing for a Main dealer
 

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6K service

IMHO you just need an oil and filter change. Simple DIY job. Keep receipts for proper oil (shell helix ultra) and oil filter from main dealer. Save tons of money and you have the satisfaction of doing the job properly. You can take pictures to show prospective buyers when you come to sell.

As long as you can back up your service history - your depreciation (due to apparent lack of main dealer history) will more than offset the money you save in the long run.

Pilots must visualy inspect the aircraft themselves prior to taking off irrespective of how qualified the ground crew are! So many mechanics (sorry Automotive technicians) dont know much and can cause further problems or invent new ones. Brake fluid change etc.. is not required unless you are using your car only for racing etc.on a track!

Paying a lot of money for something good is different from being ripped off unnecessarily.
 

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I bought and had one service done with Maranello. They are decent and you get a rep to speak to each time (so he knows you). I would say the service is typical UK style; cortious, but pretty useless. I gave them a list of 6 things to fix and the car came back with all but one problem solved (sqeaky speedo casing, sqeaky front suspension, static noise on the speakers etc).

The real test will come this week with a windscreen replacement (QP glass pack - £2600 to replace the windscreen!) and one of the rear breaks grinding on the disk.

- Toffe
 

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duners said:
Just completed 6k miles on my Coupe, and it is now time for a scheduled service. As I bought the car up north I need to find a service place closer to home (London). Can anyone recommend a particular service shop\dealer over another in the area? I realise that the 6k service is not a big deal, but would like to establish a local contact for future services/issues.
Thanks for your input.
Maserati/Ferrari dealer = HR Owen on Old Brompton Road, London..

check it out..

HR Owen
25-27 Old Brompton Road
London
SW7 3TD
telephone:020 75905900
 

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For repairs that I need done, I today found out that H.R. Owen's next appointment is 20 November (13 days wait). Considering that I only have three out of four working breaks in my QP, its a long time to wait. Is this usual?

- Toffe
 

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Toffe said:
For repairs that I need done, I today found out that H.R. Owen's next appointment is 20 November (13 days wait). Considering that I only have three out of four working breaks in my QP, its a long time to wait. Is this usual?

- Toffe
You should be fine - I'm sure you must have a daily beater - or is your QP your daily driver? Either way, best keep the car at home until they can see you. I usually have to wait around a week myself for my dealer to be able to book me in - Otherwise, alternatively, you can take the car there and leave it there (park it in their private parking area behind the garage) and they'll work on it as soon as they can - in the meanwhile, just wait for the phonecall telling you that its ready.

Make sure that if you do this however, you stay on their backs.. I suggest you call 1nce every 3 days or so and just ask about your car (should speed the process up a little).
 

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Its not my daily driver, but I was planning to take it out for a few weeks in Europe. My wife isn't impressed with Maserati. Now, its going in to Maranello tomorrow with 11 items on the fix-it-please list.

Should it really be necessary to chase a repair? It would be reasonable for a dealer to have a loaner of some kind IMHO. My solution was that since the car isn't really safe to drive with the brake broken, I am having Maserati assitance take it away and this way I will get a loaner (for maximum 7 days).

- Toffe
 

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Toffe
I agree, that is poor service. I have to say, my experience with Dick Lovett FM in Swindon has been excellent. They have always had a loan car for me and with my last Maserati it took a month to fix a new gearbox and I had a loaner for all that time. A couple of occasions they have lent me a GS and a QP. Other than the gearbox on my previous car, other fixes have been niggles - there has never been an issue with them fixing them under warranty. I'd be firm with Maranello, they should give you the service you expect. My good service from Dick Lovett meant I purchased another car from them. Good service = happy customer = more business. It's not rocket science is it? You would think they understood this.
Tim
 

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My QP has gone in today to Maranello. The Maserati Assistance was booked in yesterday for 07:45 this morning. They showed up at 09:50 and blocked the street for 15min (neighbours, and 5 delivery vans were thrilled).

Now Maranello tells me that the windscreen will only be 50% covered by insurance, although a week ago they assuered me that they had it all set with the insurance company. Apparently Maranello is moving buildings at the moment and "going through a restructuring" and that this will cause more delays.

I still love the car, but Maserati/Maranello/Assistance are not making this easy sailing.

- Toffe
 

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Why are you having the windshield replaced? Mine fractured when the spousal unit was adjusting the rear view mirror. It came off in her hand along with a chunk of the glass.

Everything was replaced under warranty.
 

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Apparently the crack is due to a stone. Its hard to tell, but maserati will not cover it. Car insurance apparently will not cover it more than £1200 (its a £2600 labour and parts).

- Toffe
 

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Bummer

I'm constantly surprised by the differences in British and US policy forms. sounds like you have an internal limit on glass or is the £1400 your excess/deductible.

In the US there are two forms (for at fault states) - Collision and Comprehensive. Collision pays for damage to your car if you caused the accident. Comprehensive pays for "acts of god" and would cover glass breakage due to a stone or other unknown object.

You can also get a glass endorsement to the comprehensive cover that reduces or eliminates the deductible in case of glass breakage. With an expensive exotic that can sometimes make sense.

You might want to check with your agent and see what's available to prevent this happening again.
 

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Steeldream said:
sounds like you have an internal limit on glass or is the £1400 your excess/deductible.
Yes, something in that nature. What annoys me is that Maranello was supposed to agree with the insurer and sort it out. They confirm to have done it and only once the car is actually in do they actually start finding out.

Steeldream said:
You can also get a glass endorsement to the comprehensive cover that reduces or eliminates the deductible in case of glass breakage. With an expensive exotic that can sometimes make sense.
Excess is £60. I suspect the issue is that no insurer thinking that a windscreen could cost more than £1200. As my friend put it: "£2600 for a windscreen?! My BMW isn't worth £2600!"

- Toffe
 

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Toffe said:
Yes, something in that nature. What annoys me is that Maranello was supposed to agree with the insurer and sort it out. They confirm to have done it and only once the car is actually in do they actually start finding out.
that IS annoying. nothing gets my goat faster than being told one thing by the dealer then being told an entirely different and more expensive thing later


Toffe said:
Excess is £60. I suspect the issue is that no insurer thinking that a windscreen could cost more than £1200. As my friend put it: "£2600 for a windscreen?! My BMW isn't worth £2600!"

- Toffe
somewhere in a dark room an actuary has sat down and calculated that seeting an internal limit on glass breakage will not affect enough claims so that ordinary customers will notice, get upset and change policies, but WILL catch enough claims like yours to allow them to reduce premiums enough to give a competitive advantage over other insurers who don't have the limit.

think about what it costs to replace the windshield on a Gallardo or the rear glass on a 599.
 

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surfnirnava said:
Toffe
I agree, that is poor service. I have to say, my experience with Dick Lovett FM in Swindon has been excellent. They have always had a loan car for me and with my last Maserati it took a month to fix a new gearbox and I had a loaner for all that time. A couple of occasions they have lent me a GS and a QP. Other than the gearbox on my previous car, other fixes have been niggles - there has never been an issue with them fixing them under warranty. I'd be firm with Maranello, they should give you the service you expect. My good service from Dick Lovett meant I purchased another car from them. Good service = happy customer = more business. It's not rocket science is it? You would think they understood this.
Tim
My experience with Dick Lovett is also very good - and I live in kent. They will come and collect the car for you and deliver it back to the distance is not a worry.
 

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For the next service, I will shop around. Maranello and HR Owen's London duopoly makes them offering poor service. I suppose if you flatbed a car for 20miles, its only marginally more time/expense to flatbed it 100mi.

Has anybody got experience with any of these:

LANCASTER COLCHESTER
AUTO WAY, ISPWICH ROAD
C04 9HA COLCHESTER
Tel:01206 848558 Fax:01206 848550
[email protected]
http://www.maseratidealers.com/lancaster

MERIDIEN MODENA
77, HIGH STREET
SO43 7PB LYNDHURST
Tel:02380 283404 Fax:02380 282791
[email protected]
http://www.maseratidealers.com/meridienmodena

STRATSTONE - LITTLE ASTON
495 CHESTER ROAD
WS9 0PY LITTLE ASTON
Tel:0121 502 8980 Fax:0121 502 8999
[email protected]
http://www.maseratidealers.com/stratstone/littleaston
 

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Insurance companies will normally not cover things such as vandalism, natural disasters, etc... If you're lucky, they'll meet you half way - Therefore Toffe, although your case is quite annoying, its not out of the ordinary in any way. I had that same issue with my M3, a stone flew at me on the motorway from God knows where, and left a little crack - little by little the crack started to widen so I had to get it replaced.

My view is, that if its not a serious problem, then nothing needs to get done... the front bumper of my M3 has a scratch on the side that happened when I sadly ran over a stray cat. Since the dealer wanted a fortune for a touchup job and/or bumper replacement (Labour is such a pain! They wanted close to a thousand pounds for labour!), I told them to forget about it since I realised it wasnt THAT serious and I wasnt prepared to dish out that kind of cash for a simple 'Cosmetic' procedure.

Mal - Where you from in Kent? My girlfriend's from Maidstone. Such a gorgeous place!
 
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