Maserati/Ferrari dealer = HR Owen on Old Brompton Road, London..duners said:Just completed 6k miles on my Coupe, and it is now time for a scheduled service. As I bought the car up north I need to find a service place closer to home (London). Can anyone recommend a particular service shop\dealer over another in the area? I realise that the 6k service is not a big deal, but would like to establish a local contact for future services/issues.
Thanks for your input.
You should be fine - I'm sure you must have a daily beater - or is your QP your daily driver? Either way, best keep the car at home until they can see you. I usually have to wait around a week myself for my dealer to be able to book me in - Otherwise, alternatively, you can take the car there and leave it there (park it in their private parking area behind the garage) and they'll work on it as soon as they can - in the meanwhile, just wait for the phonecall telling you that its ready.Toffe said:For repairs that I need done, I today found out that H.R. Owen's next appointment is 20 November (13 days wait). Considering that I only have three out of four working breaks in my QP, its a long time to wait. Is this usual?
- Toffe
Yes, something in that nature. What annoys me is that Maranello was supposed to agree with the insurer and sort it out. They confirm to have done it and only once the car is actually in do they actually start finding out.Steeldream said:sounds like you have an internal limit on glass or is the £1400 your excess/deductible.
Excess is £60. I suspect the issue is that no insurer thinking that a windscreen could cost more than £1200. As my friend put it: "£2600 for a windscreen?! My BMW isn't worth £2600!"Steeldream said:You can also get a glass endorsement to the comprehensive cover that reduces or eliminates the deductible in case of glass breakage. With an expensive exotic that can sometimes make sense.
that IS annoying. nothing gets my goat faster than being told one thing by the dealer then being told an entirely different and more expensive thing laterToffe said:Yes, something in that nature. What annoys me is that Maranello was supposed to agree with the insurer and sort it out. They confirm to have done it and only once the car is actually in do they actually start finding out.
somewhere in a dark room an actuary has sat down and calculated that seeting an internal limit on glass breakage will not affect enough claims so that ordinary customers will notice, get upset and change policies, but WILL catch enough claims like yours to allow them to reduce premiums enough to give a competitive advantage over other insurers who don't have the limit.Toffe said:Excess is £60. I suspect the issue is that no insurer thinking that a windscreen could cost more than £1200. As my friend put it: "£2600 for a windscreen?! My BMW isn't worth £2600!"
- Toffe
My experience with Dick Lovett is also very good - and I live in kent. They will come and collect the car for you and deliver it back to the distance is not a worry.surfnirnava said:Toffe
I agree, that is poor service. I have to say, my experience with Dick Lovett FM in Swindon has been excellent. They have always had a loan car for me and with my last Maserati it took a month to fix a new gearbox and I had a loaner for all that time. A couple of occasions they have lent me a GS and a QP. Other than the gearbox on my previous car, other fixes have been niggles - there has never been an issue with them fixing them under warranty. I'd be firm with Maranello, they should give you the service you expect. My good service from Dick Lovett meant I purchased another car from them. Good service = happy customer = more business. It's not rocket science is it? You would think they understood this.
Tim
