No offense, but I'm having a problem recalling any of these events..If we fixed your car and it broke the next day we would gladly pay for the tow.. If you want to PM your name I`ll be glad to look it up...Thx...Jason
I don't mean to question your story here, but I have heard only very good things from everyone on and off this forum about Jason and his team at Enzo's. Please give him a chance to make things right and let us know what happens. There aren't enough good indys for these cars and reputation is everything.I tried Enzos and it ended up being a disaster for me. After a simple oil change, I had oil dripping on my garage floor. Jason refused to even look at it saying "I think we know how to do an oil change". Look, I get it, it's an easy one, but that doesn't mean something didn't happen (bad seal, etc.) that's not your fault. Exactly like the time they did a different repair and the part failed the next day (which cost me a tow bill, rental car, ruined night out with the wife..). Oh yeah, they got grease on my seat too.
Anyway, he claimed it was a transmission leak and quoted me a price. I figured it was plausible and took it for face value. I went to schedule the repair, but all of a sudden, they claimed the price was higher; much higher. I felt like I was being jerked around and definitely not getting the service or treatment I hear about, so back to FMOA I went. Since everything was now covered in oil, they needed to clean and inspect themselves to verify where the leak was coming from. Guess who ended up having to get another oil change?? Yeah, this guy. And guess who no longer had a "transmission leak"?
So, not only did I pay Enzo's for an oil change, I paid FMOA for one and paid them for cleaning the mess. Had I stuck with the dealer from the beginning, I would've come out cheaper and without all of the hassles.
Thanks Scott...I'm not real sure what to make of this as We don't know who Kubadat actually is or his service history..I have PMed with no reply. It would have been a drain plug and an OE Maserati oil filter.. It someone had a leak the next day, I would simply have them swing by for us to look at it again or change the filter perhaps..Any of the other people that know me on here would tell you that...We do provide rentals and towing on us if something we do is not correct for any reason.. If kubadat can provide us with an invoice from dealer explaining where this leak was coming from and we caused it then we will refund his oil change bill here no problem..Like I said all of this is news to me and not recent like maybe 2017..I never got a PM or a phone call from anyone unhappy with anything..
In the end...We run a legit business and have a ton of happy customers...We have happy customers on here as well as Yelp..It is the internet and occasionally a customer and a shop can't get on the same page for whatever reason.. Sometimes a customer has been treated poorly by another repair shop and have a sour taste in their mouth..In the end you try to keep everyone happy, but sometimes you are not able to do so..We are gonna keep trying....Regards, Jason
That sounds more like the Jason we all love :x:laugh2:Follow up on the kubadat post.. We finally got in touch with kubadat and looked into his service history..This was from July of 2017...Had I known someone was upset about something we would have done something...Few notes here.. I'm unsure why the car was leaking oil after we changed it..It was an OE filter and the drain plug was tight...Maybe a defective filter? The car left with a leaking transmission leaking electrical sleeve..Very common leak on a ZF 6hp with 100k on it..I assumed the leak he saw was that...That is my fault on that one and I should have put the car in the air...As far as the tow and the rental car that was just a misunderstanding as we always pay for that ..If you fix enough cars than stuff is gonna go wrong...It is part of the business..We have brought cars back to people's homes in the past on occasion.
I'm sorry things went sideways for kubadat for his first visit to our shop...It is not indicative of a normal visit...We have reached out to kubadat in order to make him happy...I'm not sure a lot of shops would do that after a 1.5 years, but we will....Regards...Jason
2005 Maserati quattroporte I drove up a drive way that was quite an inclined. There was a slight hesitation with a little noise. Parked the car, later I went out to start there was no response. Information screen reads "transmission failure." Does anyone have any ideas?Any thoughts on Select Motors in Marietta?