That's distressing to hear. They had mine for three weeks around Christmas/New Years. At the time Gino said it was "unusually busy" plus it was the holiday season, and having other options like you, I wasn't too bothered by the time involved.
The problem MAY be that FMSF is overloaded because FMSV is SO abysmal.
The problem MAY be that FMSF is overloaded because FMSV is SO abysmal.