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Discussion Starter · #1 · (Edited)
Just wondering how much does the owner of Granturismo pay for the labor fee when they replace the oil and the filter?
I was charged 2.8 hours labor cost but I don't really understand that working time as I've already seen many articles about that before. Almost all of the owners, are paying it for 1.5 hrs of labor only.
Why do I feel like getting overcharged? I even didn't ask them to check the other parts to reduce the labor time. So they only did replace those oil and filter and resetting the service due. Even it's clearly written down on my invoice.
I asked them the reason and they just told me it usually charges a minimum of 3.5 hours of labor for the standard service.

Do you think it makes sense? I have owned my Porsche and Audi as a dairy car but never heard about the minimum labor hour before.

is it an acceptable situation to the owner of Granturismo?
 

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Just wondering how much does the owner of Granturismo pay for the labour fee when they replace the oil and the filter?
I was charged 3 hours labour cost but I dont really understand about that time as Ive already seen many article about that. Almost of owners they are paying it for 1.5 hrs of labour only.
Why do I feel like getting overcharged? I even didnt ask them to check the other thing parts to reduce the the labour time. So they only did replacing those oil and filter and resetting the service due.
I asked them the reason and they iust told me its the policy of Maserati they usually charge minimum 3 hours of labour for any service.

Do you think it makes sense? I have owned my porsche and audi as a dairy car but never heard about the minimum labour hour before.

is it the acceptable situation to the owner of Granturismo?
What they told you about a minimum charge of 3 hours of labor sounds completely ridiculous to me. I would NEVER go back to that dealership!!! You got 1 oil service but paid for 2, basically o_O
 

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Discussion Starter · #3 ·
What they told you about a minimum charge of 3 hours of labor sounds completely ridiculous to me. I would NEVER go back to that dealership!!! You got 1 oil service but paid for 2, basically o_O
Actually, that's what I mean, It's completely ridiculous to me also. they just told me "The standard services on Maserati’s are starting at 3.5hrs for an oil and filter change which is our standard charge depending on what type of Maserati it is and what type of service is being carried out."

Even I didn't get the standard service, they only replaced the oil and the filter change then charged me 2.8 hrs of labour. I understand the labor price could be more expensive than other centers but I really don't want to pay for the ripping off so I am seriously thinking to open a case now.
 

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More details would certainly be helpful:
1. What's the year and model of your Maserati?
2. How much were you charged per quart/liter of oil?
3. How many quarts/liters were you charged for?
4. What did the dealership charge you per hour for labor?

:unsure:
 

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Discussion Starter · #5 ·
More details would certainly be helpful:
1. What's the year and model of your Maserati?
2. How much were you charged per quart/liter of oil?
3. How many quarts/liters were you charged for?
4. What did the dealership charge you per hour for labor?

:unsure:
1. 2011 Grancabrio
2. The oil price was not expensive, it was about $200 for the oil only.
4. Labour was not bad, $170 NZD per hour. Usually $60-80 per hour normal garage so $170 is a fair enough price I think.Just I don't understand they charge for the time they didn't work. I think it's clearly illegal.

It was $1000 NZD (Included GST) (2.8hrs labour was about $500)
 

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Discussion Starter · #7 ·
Minimale maserati fee is what it is called. It is pretty expensive oil change.
Just I am wondering which service center needs 2.8 hours to remove the service due and replace the oil and the filter?
I am happy to pay the labor rate of $170 per hour because they are specialists, they deserve to take this rate.
 

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It's not a specialist job at all. Everyone can do it. Just need a tool to reset the wrench light. Takes about an hour if you do it yourself. And that is total time including a long time to wait for the oil to drain and engine to get up to temp after filling up.
 

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1. 2011 Grancabrio
2. The oil price was not expensive, it was about $200 for the oil only.
4. Labour was not bad, $170 NZD per hour. Usually $60-80 per hour normal garage so $170 is a fair enough price I think.Just I don't understand they charge for the time they didn't work. I think it's clearly illegal.

It was $1000 NZD (Included GST) (2.8hrs labour was about $500)
$1,000 NZD is $716 of my U.S. dollars, I would be outraged if I was charged this amount in the U.S. I'm certainly not familiar with auto maintenance in your country, but that would be excessive here in mine. If you have any interest in doing your own oil changes it could save you a good amount of money. I suppose expensive is a subjective point of view. I spend the equivalent of $80-$90 NZD for the 9 quarts that my Granturismo requires, and $51 NZD for the oil filter. Of course a dealership/indy shop will be more expensive and convenient, but you can see the savings of doing it yourself. Doing my own oil change, for me, is not about the savings...that's just the cherry on the top. (y) But more importantly, It's a chance to have a good look around the engine and surrounding systems, so I can catch any potential problems early.
 

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To own a Maserati ....... one must be willing to pay - $$$
Not true. $700 for an oil change is ridiculous. Find a good independent shop.
 
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I can understand either a dealer or an independent shop having a 1 hour minimum charge, for even the smallest service once you pull into the shop, I think that’s very reasonable, but 3 hour minimum is absurd ! I’d have to look, but I think ( vaguely recall ) my IM charged me 1.5 hours labor for the oil change and air / cabin filters replacement.
 

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Next time purchase the oil yourself and head to Jiffy lube(or whatever the speedy oil change centers are there). It is very straight forward. Plenty of threads on how to rest the wrench. I think I paid Jiffy Lube $45 bucks for the change and they actually really enjoyed doing the car because they dont see many exotics in there. $1000 oil change on a $35,000ish car just does not make sense.
 

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Discussion Starter · #16 ·
Thanks for the replies.

I'd like to double-check before opening the case. because I thought I could be wrong but as I see the reply, they clearly ripped off me.
As I know, also It takes about 45min-1 hour to replace the oil and the oil filter but they could charge me 1.5 hours at least to run their business. but 3-3.5 hours for the standard service price?

Sigh.
 

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In the US, at least Arizona, an oil change at the dealer is around $550-$600+ tax. So at $1000 NZD, including the crazy 15% tax rate, it's actually not too far off from what dealers charge out here.

Euromarque or Winger location?
  1. You could reach out again and complain about it, ensuring you're talking to a service manager and stress how ripped off you feel.
  2. From there, a bad Google review may do something for Winger, but Euromarque doesn't seem like they have much online presence to care. I've had success with Google reviews and other shops, so this suggestion comes from experience where it worked.
  3. Then file a complaint with corporate - probably won't help, but it at least puts that stuff on their radar.
  4. Then dispute the charge, with receipt, and documentation you were billed excess labor, alongside documentation of how long the oil change takes.
I'm not sure about NZ, but in the US, consumers usually win credit card disputes. It's up to the merchant to sue the consumer and collect whatever they feel they are owed.
 

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Me currently checking vacant locations in Arizona to set up my new Maserati Oil Change drive thru :p
 
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