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It looks like you had a defective battery, that can happen with new batteries.
As for the service, I am from the US, but it looks like Maserati service suck no matter where you are. I had a Lexus LS430 before, and you can't compare the service, even though the Lexus is half the price of the Maserati.
In a way, I think that we have to live with it...
 
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