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They are ripping you off. I'd just find an Indy asnd have your CC company pull the charge to dispute. Mess with their heads a bit. Might wake them up.
 

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I agree that the minimum of 3 hours is a rip-off. I'd look for an independent shop that can perform maintenance correctly and can save you money. The Maserati dealership in San Antonio was closed mainly due to their poor service department. You should file a complaint with Maserati.
 

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I went to the Maserati service centre in Christchurch(New Zealand) to replace the oil and oil filter, I didn't ask them to check other things to save the labour as it's already been checked by my friend who is owned his garage.

After finishing the job and I checked the invoice. the labour charged 3 hours to do the job. Of course. I didn't get that. Actually, I have Porsche and Audi as a dairy car but never got charged like this before.

I asked them to explain the labour time and they told me It's firmed labour time by the official Maserati service centre, they charge minimum 3 hours for any service. So I found many articles and called my friend who lives in South Korea and drives the Quattroporte. he told me he pays 1.5 hours of labour to replace oil and oil filter every time at the Official Maserati service centre. They did replace the oil, the oil filter and resetting the service due only.


I'd like to ask the owners of Granturismo, Is it an acceptable situation while owning the Maserati car?

The service centre reviews were just 1.5-2 stars of 5 because they charged too much to the customers. I don't understand why I have to take stress because of this service centre? I am pretty happy to drive the Grancabrio but now I am seriously thinking to sell it because of this service centre and seriously considering opening the case now.
Looks like the service center lived up to it's 1.5-2 star rating. If you knew this before hand, then you have to take some ownness in this situation as well. My advice is to not let a bad service center experience cause you to sale the car. Remember why you purchased it in the first place. And since your friend has his own garage, take it to him for your next oil service (y)
 
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Did you just drop off the car without asking for a quote?
 

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Discussion Starter · #7 ·
Did you just drop off the car without asking for a quote?
Yes they told me the exact price when I dropped off the car and I was happy with that price. I thought the filter and the oil they are quite expensive so I accepted it but they are cheaper than I expected and charged 2.8 hours Labour hours. NZD$170 per hour so the labour is about NZD$500 to replace the oil and the oil filter only.
 

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Discussion Starter · #8 ·
Looks like the service center lived up to it's 1.5-2 star rating. If you knew this before hand, then you have to take some ownness in this situation as well. My advice is to not let a bad service center experience cause you to sale the car. Remember why you purchased it in the first place. And since your friend has his own garage, take it to him for your next oil service (y)
Unfortunately, this service center is the only one who can manage the Italian car in the city which I live now :(
 

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Discussion Starter · #9 ·
They are ripping you off. I'd just find an Indy asnd have your CC company pull the charge to dispute. Mess with their heads a bit. Might wake them up.
I agree that the minimum of 3 hours is a rip-off. I'd look for an independent shop that can perform maintenance correctly and can save you money. The Maserati dealership in San Antonio was closed mainly due to their poor service department. You should file a complaint with Maserati.
Thanks for your information guys,
I'd like to double-check it before opening the dispute.

Actually, It's not about money, It's about trust.
I am happy to pay more than $200-250 per hour if they want because they are the authorized specialist of Maserati car.
However, I don't think I can pay for the time which they even didn't work.
 

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I have a similar experience with Winger Maserati, cost a lot and since we don't deal with the mechanics directly it's hard to convey requirements. I'm not sure they are enthusiasts since there are certainly faults with my car that I am living with.

As per the other thread. Try talking to Jamie at Burgers Motor Works, they do good work. You could also try the Toy Shop for basic maintenance but I have heard mixed reviews of them.
 

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It all depends by dealer, one charges $700, and the other charges $400. I don't think they have national standard price for it.
 

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Discussion Starter · #12 ·
I have a similar experience with Winger Maserati, cost a lot and since we don't deal with the mechanics directly it's hard to convey requirements. I'm not sure they are enthusiasts since there are certainly faults with my car that I am living with.

As per the other thread. Try talking to Jamie at Burgers Motor Works, they do good work. You could also try the Toy Shop for basic maintenance but I have heard mixed reviews of them.
About 2 years ago, I got serviced from the Winger, they replaced many filters and the oil for 20,000kms also, they replaced the rear tires then charged me 3.5 hrs of labour. I thought it was not bad. but now I live in Christchurch. There is only one Maserati service centre and they charged me 2.8 hrs to replace the oil and the filter only. Do we have to pay the amount they want because we drive that kind of car? It's unfair. we are okay with the expensive part and labour rates but charge the unworked hour, It's illegal.
 

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Discussion Starter · #13 ·
It all depends by dealer, one charges $700, and the other charges $400. I don't think they have national standard price for it.
True, many owners got charged 1.5 hrs from the Maserati service centre when they replaced the oil and the filter. Never seen 2.8 hrs to replace them.
 
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