The only experience I have on these matters is that of a consumer. I read car material, chat forums, and have my own experience over the years to make me a somewhat educated consumer. I have heard from several service firms that finding good techs is difficult these days. My sense is also that good service vendors have a lot of work in the queue. Because of current circumstances, my sense is that sometimes there is a certain amount of "premium" pricing going on in the industry; one can put forth an above-market quote, and if gotten, great! If not, plenty of other work in the queue. Please understand, my intuition only.