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Discussion Starter #1
Guys,

On my 2012 GTS, the silver/chrome lever used to allow the seat to lean forward for passengers to enter the back has broke. I've broken 3 of them. The defect is always the same place. This part is so cheaply made/designed.

On one piece, the plastic didn't actually separate into pieces, so I added some super glue, clamped it over night, and upon first attempt to use it, it broke again. Wow.

Here's the kicker. This little plastic piece is $90 from Maserati. Some dealers are offering it for $60. One dealer laughed and said, "we stock a ton of them".

It seems the levers on my California are either metal or at least made from stronger material. Blows my mind such a part was so poorly made.

Anyone know where to find this part for less? It looks and feels like $1 in plastic. I'm not cheap, but I'm not paying $90 for this high-fail-rate-made-in-china-plastic part on principle alone



Thanks
 

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We are working to build an aluminum version, get it tested and to market but we also have a great price on the stock ones if you just can't wait and need one now! Sorry, we don't yet have an ETA on the new version but we're working on it.

Feel free to call or email, we do ship worldwide!

Best Regards,
 

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They are weak but I only had one replaced in five years and the warranty covered it.

You have to make sure that you lift it fully up before pulling/pushing the seat back as that is what breaks it I reckon and my kids were probably less sympathetic than I am in using it properly.
 

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Discussion Starter #5
Aaron - thanks for the reference post, this looks to be a common problem

Bigbob - Interesting tip. I can't recall the position of the seat/lever when they each broke.

Called Maserati NA, they opened a case, and said they'd try to help me (out of warranty for 4 months). Taking the car in for new rotors and pads on Saturday, they wanted the dealer to confirm what happened with the parts (they're probably happy to throw in these replacement parts after spending 3800$ for rotors/pads at an official dealer)

Fingers crossed, hope I didn't open a can a worms for Maserati with this, I'm sure they'll be flooded with requests if resolved!

Will report back on Monday.


Ron
 

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Discussion Starter #7
As promised, an update: the car finally got serviced yesterday, new rotors and pads. First time at Ferrari/Maserati of Fort Lauderdale - i expected a car wash but they detailed the car inside out. It feels like a new car. It could be psychological, but I have to believe whoever worked on the car did a comb over and tightened everything up. Even the turn signal lever feels tighter. They had the car for 1 day but it feels completely different (for the better) super happy.

Maserati NA did call the dealer and confirmed the levers were broke due to manufacturer defect. I had all three in the cup holder. They called and said they would get back to me in a day or so.

Stay tuned...
 

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great news. let's see what they do about it. keep us posted! in other news, I just bought a 3D printer, so if nothing else, I'll be making some soon...
 

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Discussion Starter #10 (Edited)
Just got the call today from the dealer.

Approved.

They're replacing all three levers. Out of warranty.

Had to take photos of the seats and levers with the VIN number in each photo. It had to be submitted by dealer for replacement.

Maserati NA called me, and I'm not making this up, just about every day, to follow up on how things were going. Probably 30+ times.

Im glad it's over. Now the car is 100%. It really sucked I couldn't fold the drivers seat forward at all (both levers broken). I could have just paid $300 to replace them and went along my merry way, but I'm smart enough to know these cheap plastic parts weren't worth 1/1000th of that.

Good luck to all, you never know unless you try.


R
 

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that's awesome. do you have any documentation they gave you showing it was replaced for free out of warranty? tempted to head on down to the dealership and respectfully beg for some.
 

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If it were me and I wanted a quality replacement, I wouldn't bother complaining to Maserati about it. I would take the plastic part to a local machine shop and ask them to mill one out of aluminum. I'd then take that part to a chrome place and have it dipped, or powder coat to match your paint color or even hydro dip in carbon fiber. It would cost more than $90 but it would never break again.

How are these breaking anyway? I'm new to the GT but haven't had any issues. Are they catching on the seat belts?
 

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@Jake – yeah, that'd be the longterm idea. I think FD is investigating doing just that (from our popular demand).

as for how they're breaking? just using them. you lift and they snap at the inside end. there's only about 2mm of plastic at very tip that holds it together.
 

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Discussion Starter #14
AaronE - I just have a standard work order paper the dealer gave me after they installed them. The price is 0.00.

When they installed them, they had to press really hard, hand over hand to push and lock them in. They don't just pop in.

It doesn't say anywhere on the paper I was out of warranty.

You'll need the old pieces, they require you to turn them in.

It helps to have service done on your vehicle, I don't think you'll have much luck without it (if you're out of warranty).

They're super shiny. I'm big on maintaining original pedigree of the vehicle with OEM parts so I didn't bother researching building my own levers.


Ron
 

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thanks so much. I have the two my wife broke still, but not the one that was missing when I got it. we'll see how it goes!
 

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Temp Fix

This happened to me as well very recently so I googled it and found this thread. Based on what you have all said, I pulled the three remaining good ones and reinforced them with moving tape. I wrapped them super tight around the very end where they seem to be breaking in an attempt to help them last a bit longer as I wait for FD to manufacture an aluminum replacement. I'll let you know how it goes. This is yet another item on this car whose quality doesn't match the cost or the reputation of this vehicle. Very disappointing indeed!
 
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