I respectfully disagree. The mistake sucks and things like that shouldn't happen. However, calling Maserati NA is complete overkill. Play that card when you need something important. Snitching every time a dealer makes a mistake will only get you labeled as a chronic complainer and they won't listen as intently when you really need help.I would email Maserati North America, or Maserati Spa and provide them with the picts and tell them what happened... Then tell them you want it fixed and fixed right... Whomever the tech is, needs to find another job, he's giving the car company a bad name.