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Discussion Starter #1
We have a 2007 Duo Select QP with 10,000 miles that will be out of warranty November this year. We are in San Francisco, are the first owner, and have mostly city (hill) miles. We love driving our public piece of art, but are concerned about potential post warranty expenses.

We are getting the same squeak described by others in first and sometimes second, especially on hills. We also had the "overheated clutch" sign on once about six months ago. We brought both issues to the attention of our local Maserati service, and after the usual "the car is like a beautiful woman....." speech, we were told that (1) they checked everything and couldn't find the squeak and (2) that the clutch tends to overheat. Any thoughts on what we should try to address with service prior to November?
 

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Sounds like an exceptionally lazy dealer/technician who is giving the warranty a bad name. I would contact either the head of aftersales or dealer principal and tell them you are not happy with the response you have received thus far which you believe is inconsistent with Maseratilife forum members' experiences. You really need to take the car out for a drive with a technician on board and point out the squeaks as they occur - confirm they have heard it too. From that point they are obliged to fix it.

In the UK, the FM dealers are obliged to conduct thorough checks if the customer has reported them. My dealer is always diligent and throrough whenever I report the slightest of issues, including creaks and rattles. On more than one occassion, the dealer has identified issues that I had no detected and had them resolved under warranty. I would also contact MNA and tell them your warranty experience is not consistent with the values of the brand and ask what steps they would expect their dealers to take in this case. Again let them know you are in touch with other forum members...

If the dealer response remains unsatisfactory I would then put the two in touch on this matter. Utimately this reflects badly on the brand proposition and at least there should be some common ground on this point...
 

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Tell the dealer that the squeek is the flywheel pilot bearing and that you want it resolved under warranty. And, while they are in there, you would like the clutch replaced at your expense on parts (the incremental labor is $0 and thus you will only end up paying for the parts- approx $1,500).
 

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Definitely second that, make the technician take a ride with you, and they gotta do something. I've never ever had them be able to replicate the same noise or problem when I dropped it off, its impossible for them to even think or be able to try to find the problem, because they are lazy, and because they don't even know where to start. Either way, its your problem not theirs so they are not trying to go out of the way to fix it, just good old american standards!
 

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Definitely second that, make the technician take a ride with you, and they gotta do something.
I've always liked this approach if you can convince the service manager to buy into it.
 

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Discussion Starter #6
Thanks

Thanks for the advice, I'll let you all know what happens within the next month. Any former or current Citroen SM owners out there?
 

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Welcome to the forum... It sounds like a pilot / throwout bearing replacement is needed. Hopefully you're able to get it covered. It's a known issue that's typically covered under warranty. Some owners negotiate to replace the clutch at the same time since it's already coming apart but at 10K miles it may not be worth the added expense.

Best Regards,
-- Jeff
 
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