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Discussion Starter · #7 ·
This is almost a completely different topic, like, what do you expect in terms of personal service from your Maserati dealer (I'm not talking about car maintenance service here). I'm on the fence on it, there are times I don't mind being wined and dined, there are times I would like an autocross or track event, the bottom line is do something as its better than nothing as it does its part to create loyalty. Some of the larger dealers in bigger cities go to the extent of having a customer marketing manager whose only purpose is to ensure that a unique experience comes along with the purchase, but a coffee mug with a inflatable ballon was not the experience I was expecting. That dealer was a part of Roger Penske's United Auto Group, it was in a horrible location and closed its doors within a little over a year, now its in better hands with increased sales. I'll let you know what happens when the GranTurismo S comes in. By the way, I received an invitation to an event from my new dealer one day before an event took place, not a good sign of planning.
 
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