Just bought a new GT Sport from Collection Motorsports in Cleveland, OH. Absolutely fantastic service and gave me a great price on my trade too. The entire deal was sight unseen from both sides.
Straight shooters who delivered the car with class to my doorstep within 3 business days (500 miles).
I had tried to strike a deal with my local dealer (Maserati of Nashville), but they had absolutely no GTs in stock to show me, nor did they want to work out a better price on my trade. I still told them I would be interested if they could get me a GT under sticker (considering you can buy a new one for 109k and they were at a minimum of 130k) since I knew they had some margin to play around with. The Internet can work wonders today!
So, I visit the Nashville dealer today to buy a few accessories for my
new car, and I see the skinny smug little finance / Maserati guy (don't remember his name) who comes out to ask me where I plan on getting the car serviced. I said to him I planned on having their location service it when needed. He says to me "Really, that's news to me...!?!" In asking him to elaborate further he tells me they are a "small dealer" and they only have one maserati technician who is mainly reserved for customers that buy cars from them, so he cannot promise any kind of service.
Ridiculous!!!!
He then proceeds to tell me he could have got me the same deal on the car and I should have bought from them to receive the same level of service as "their" customers.
Here is where the problems lie:
1. I dont necessarily fit in to the image of the general clientele they are used to. I am in my twenties and don't necessarily dress like a million bucks when I head out to buy a car. Deliberately! ...to gauge if the dealer will actually provide the sales and service experience one can expect from a high end brand. I have owned several new cars in the past few years (Porsche, Jaguar, Mercedes, BMW) and did buy each one. So Maserati of Nashville never returned the call I made to them after my first visit with them when the deal didn't work out. Yet now he tells me he could have got me the same deal?? So I remind him of their failure to follow up.
2. He then proceeds to tell me they go out of their way to transport cars in for service for customers that purchased from them. But they only have one maserati technician. Also says to me, "no hard feelings, hopefully your dealer can get the car transported to his place for service".
In my mind, simple math tells me they would probably charge me the same as any other customer for the service, but without the need to transport, they would end up making the same profit if not more. But he was tells me to find out if the dealer I purchased the car from would pick it up and transport it 500 miles for service.
3. Sour puss?? You lose a sale because of your own lack of follow through, and then try to deny the same level of service to a customer who is easier to service and will pay the same as anyone else...and you represent the Maserati brand? No brand in today's competitive marketplace should do this.
You also just closed the door on a future sale to the same customer. I have been thinking thought about getting a Bentley Continental GT from them.
After this conversation, Not anymore! Too bad what tunnel-vision from an immature representative caused the owner of this apparent small "mom and pop" shop with a lack of technicians to work on exotic cars we pay over three times the average car sale price for. He probably worked his rear off to open this dealership and has a clown representing him. Sure seems like they could use a Bentley sale since they can't afford to hire more techs.
Or maybe they are selling more Maseratis without the ability to provide service since they don't have enough people....called over-promising and under-delivering. How would it be any different if I bought my car from them? The tech is "already working 60 hours a week" per this chap.
I cannot say enough good things about Maserati of Cleveland (Collection Motorsports), and will positively end up as a repeat customer with them - for my cars and accessories.
Unfortunately, the most "prestigious" dealer in Nashville who happens to be just a few minutes from where I live doesn't know how to treat customers. I walked out without purchasing anything I wanted to.
I have managed businesses with several employees generating millions of dollars a month for revenue as I am sure many on this forum do. Brand support and customer service is critical to any successful business. This kid has no business representing the dealership and the brand the way he did.
I plan on talking with the owner since he was also involved in evaluating my trade initially. I post this story because I don't feel they deserve a chance to explain or rectify multiple failures and I am also curious to know if anyone else has run into a similar situation, or is he just blurting a bunch of sh!t because he lost a sale for judging a customer and not following through?
This just added an annoyance to my first Maserati ownership experience. High end brand vehicle dealers should never conduct business in this fashion.
Complete turn-off!!
Straight shooters who delivered the car with class to my doorstep within 3 business days (500 miles).
I had tried to strike a deal with my local dealer (Maserati of Nashville), but they had absolutely no GTs in stock to show me, nor did they want to work out a better price on my trade. I still told them I would be interested if they could get me a GT under sticker (considering you can buy a new one for 109k and they were at a minimum of 130k) since I knew they had some margin to play around with. The Internet can work wonders today!
So, I visit the Nashville dealer today to buy a few accessories for my
new car, and I see the skinny smug little finance / Maserati guy (don't remember his name) who comes out to ask me where I plan on getting the car serviced. I said to him I planned on having their location service it when needed. He says to me "Really, that's news to me...!?!" In asking him to elaborate further he tells me they are a "small dealer" and they only have one maserati technician who is mainly reserved for customers that buy cars from them, so he cannot promise any kind of service.
Ridiculous!!!!
He then proceeds to tell me he could have got me the same deal on the car and I should have bought from them to receive the same level of service as "their" customers.
Here is where the problems lie:
1. I dont necessarily fit in to the image of the general clientele they are used to. I am in my twenties and don't necessarily dress like a million bucks when I head out to buy a car. Deliberately! ...to gauge if the dealer will actually provide the sales and service experience one can expect from a high end brand. I have owned several new cars in the past few years (Porsche, Jaguar, Mercedes, BMW) and did buy each one. So Maserati of Nashville never returned the call I made to them after my first visit with them when the deal didn't work out. Yet now he tells me he could have got me the same deal?? So I remind him of their failure to follow up.
2. He then proceeds to tell me they go out of their way to transport cars in for service for customers that purchased from them. But they only have one maserati technician. Also says to me, "no hard feelings, hopefully your dealer can get the car transported to his place for service".
In my mind, simple math tells me they would probably charge me the same as any other customer for the service, but without the need to transport, they would end up making the same profit if not more. But he was tells me to find out if the dealer I purchased the car from would pick it up and transport it 500 miles for service.
3. Sour puss?? You lose a sale because of your own lack of follow through, and then try to deny the same level of service to a customer who is easier to service and will pay the same as anyone else...and you represent the Maserati brand? No brand in today's competitive marketplace should do this.
You also just closed the door on a future sale to the same customer. I have been thinking thought about getting a Bentley Continental GT from them.
After this conversation, Not anymore! Too bad what tunnel-vision from an immature representative caused the owner of this apparent small "mom and pop" shop with a lack of technicians to work on exotic cars we pay over three times the average car sale price for. He probably worked his rear off to open this dealership and has a clown representing him. Sure seems like they could use a Bentley sale since they can't afford to hire more techs.
Or maybe they are selling more Maseratis without the ability to provide service since they don't have enough people....called over-promising and under-delivering. How would it be any different if I bought my car from them? The tech is "already working 60 hours a week" per this chap.
I cannot say enough good things about Maserati of Cleveland (Collection Motorsports), and will positively end up as a repeat customer with them - for my cars and accessories.
Unfortunately, the most "prestigious" dealer in Nashville who happens to be just a few minutes from where I live doesn't know how to treat customers. I walked out without purchasing anything I wanted to.
I have managed businesses with several employees generating millions of dollars a month for revenue as I am sure many on this forum do. Brand support and customer service is critical to any successful business. This kid has no business representing the dealership and the brand the way he did.
I plan on talking with the owner since he was also involved in evaluating my trade initially. I post this story because I don't feel they deserve a chance to explain or rectify multiple failures and I am also curious to know if anyone else has run into a similar situation, or is he just blurting a bunch of sh!t because he lost a sale for judging a customer and not following through?
This just added an annoyance to my first Maserati ownership experience. High end brand vehicle dealers should never conduct business in this fashion.
Complete turn-off!!
