Independent Maserati mechanic near Atlanta - Page 4 - Maserati Forum
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post #46 of 51 Old 11-01-2018, 12:44 AM
 
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Any thoughts on Select Motors in Marietta?
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post #47 of 51 Old 11-01-2018, 03:48 PM
 
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Originally Posted by [email protected] Enzo`s Atlanta View Post
Thanks Scott...I'm not real sure what to make of this as We don't know who Kubadat actually is or his service history..I have PMed with no reply. It would have been a drain plug and an OE Maserati oil filter.. It someone had a leak the next day, I would simply have them swing by for us to look at it again or change the filter perhaps..Any of the other people that know me on here would tell you that...We do provide rentals and towing on us if something we do is not correct for any reason.. If kubadat can provide us with an invoice from dealer explaining where this leak was coming from and we caused it then we will refund his oil change bill here no problem..Like I said all of this is news to me and not recent like maybe 2017..I never got a PM or a phone call from anyone unhappy with anything..



In the end...We run a legit business and have a ton of happy customers...We have happy customers on here as well as Yelp..It is the internet and occasionally a customer and a shop can't get on the same page for whatever reason.. Sometimes a customer has been treated poorly by another repair shop and have a sour taste in their mouth..In the end you try to keep everyone happy, but sometimes you are not able to do so..We are gonna keep trying....Regards, Jason

Jason,

Sorry, I'm not on the forums all the time, but I just responded to your pm.

I did alert you about the leak and sent photos of the large oil spill on my garage floor. When I came by, you laughed and said "I think we know how to do an oil change" and refused to entertain the idea that something could have gone awry. I never said or insinuated that you don't know what you're doing. But feces happens sometimes; that's part of life. No big deal. I would've taken a few minutes to double check. Mind you, I paid you more for the oil change than I do at the dealer; I was okay with that as I was hoping for a long term relationship where I'll save money on other services/overall.

I towed my car in when I broke down overheating. You did the repairs and I picked it up only to break down the next evening from overheating. When I called, you had ME tow it back to you. I paid for that and my own rental. Not once did you offer to cover that. You found one of the parts you had replaced (relay) to be defective. You replaced it and all was working fine. Again, stuff like this happens and it's nobody's fault. I only look at the response (did you take care of it, etc.). You took care of the repair, but I was on the hook for the tow and rental. I would not have been at FMOA.

I came to your shop because of your reputation and helpful manner on the forums. You're always giving good advice and share your knowledge here.
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post #48 of 51 Old 11-03-2018, 11:10 AM
 
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Jason @ Enzo. What are the prices for oil service on a Ghibli
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post #49 of 51 Old 11-03-2018, 01:21 PM
 
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PM sent....I usually don't quote prices on here as I'll being doing it for that price for another 10 years... Jason

ASE Master Tech. 29 years experience
Ferrari, Maserati, Land Rover, & Jaguar technician.
Guru in Atlanta of Jaguar V12 & XJS cars.
[email protected] Enzo`s Atlanta is online now  
post #50 of 51 Old 11-03-2018, 01:53 PM
 
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Follow up on the kubadat post.. We finally got in touch with kubadat and looked into his service history..This was from July of 2017...Had I known someone was upset about something we would have done something...Few notes here.. I'm unsure why the car was leaking oil after we changed it..It was an OE filter and the drain plug was tight...Maybe a defective filter? The car left with a leaking transmission leaking electrical sleeve..Very common leak on a ZF 6hp with 100k on it..I assumed the leak he saw was that...That is my fault on that one and I should have put the car in the air...As far as the tow and the rental car that was just a misunderstanding as we always pay for that ..If you fix enough cars than stuff is gonna go wrong...It is part of the business..We have brought cars back to people's homes in the past on occasion.


I'm sorry things went sideways for kubadat for his first visit to our shop...It is not indicative of a normal visit...We have reached out to kubadat in order to make him happy...I'm not sure a lot of shops would do that after a 1.5 years, but we will....Regards...Jason

ASE Master Tech. 29 years experience
Ferrari, Maserati, Land Rover, & Jaguar technician.
Guru in Atlanta of Jaguar V12 & XJS cars.
[email protected] Enzo`s Atlanta is online now  
post #51 of 51 Old 11-03-2018, 08:30 PM
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Quote:
Originally Posted by [email protected] Enzo`s Atlanta View Post
Follow up on the kubadat post.. We finally got in touch with kubadat and looked into his service history..This was from July of 2017...Had I known someone was upset about something we would have done something...Few notes here.. I'm unsure why the car was leaking oil after we changed it..It was an OE filter and the drain plug was tight...Maybe a defective filter? The car left with a leaking transmission leaking electrical sleeve..Very common leak on a ZF 6hp with 100k on it..I assumed the leak he saw was that...That is my fault on that one and I should have put the car in the air...As far as the tow and the rental car that was just a misunderstanding as we always pay for that ..If you fix enough cars than stuff is gonna go wrong...It is part of the business..We have brought cars back to people's homes in the past on occasion.


I'm sorry things went sideways for kubadat for his first visit to our shop...It is not indicative of a normal visit...We have reached out to kubadat in order to make him happy...I'm not sure a lot of shops would do that after a 1.5 years, but we will....Regards...Jason
That sounds more like the Jason we all love

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