Join Date: Apr 2012
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Follow up on the kubadat post.. We finally got in touch with kubadat and looked into his service history..This was from July of 2017...Had I known someone was upset about something we would have done something...Few notes here.. I'm unsure why the car was leaking oil after we changed it..It was an OE filter and the drain plug was tight...Maybe a defective filter? The car left with a leaking transmission leaking electrical sleeve..Very common leak on a ZF 6hp with 100k on it..I assumed the leak he saw was that...That is my fault on that one and I should have put the car in the air...As far as the tow and the rental car that was just a misunderstanding as we always pay for that ..If you fix enough cars than stuff is gonna go wrong...It is part of the business..We have brought cars back to people's homes in the past on occasion.
I'm sorry things went sideways for kubadat for his first visit to our shop...It is not indicative of a normal visit...We have reached out to kubadat in order to make him happy...I'm not sure a lot of shops would do that after a 1.5 years, but we will....Regards...Jason
ASE Master Tech. 29 years experience
Ferrari, Maserati, Land Rover, & Jaguar technician.
Guru in Atlanta of Jaguar V12 & XJS cars.