Join Date: Apr 2010
Maserati Life Posts: 4,111
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 186 Post(s)
Emotions aside, a member of the forum is in a rough situation and seeking advice. The blanket comment about car salespeople wasn't necessary, and I suspect that the OP doesn't *truly* feel that way and that it was merely an emotional gut-reaction, but I understand what he's going through. And he's reminded of that every time he thinks about his car. That would drive me a little crazy, and I might even hate all car salespeople. Briefly. Until I realized that it's specific people I'm unhappy with -- by no means the entire trade. So let's please cut each other some slack and not expand the discussion into darker, tangential arenas.
My thoughts to the OP: MNA is following their procedure. It's not personal. However, you don't have to settle for their response. I had to spend quite a lot of time on the phone, talking with three or four different people at different levels, before receiving actions which were acceptable considering my circumstances. It was frustrating, and it even felt personal, but it wasn't. Eventually, with persistence, they listened. Or at least made it appear that way. MNA does keep tabs on these things so your situation with that dealership is noted. Maybe you can find some peace in that, even if it's only a drop in the bucket.
Don't trade for the other car unless you're 100% certain that the trade includes TRUE compensation for your trouble. As some have noted, it doesn't appear that their first offer is truly a favor. It appears that they could be turning a lemon into lemonade (no pun intended) for themselves.
Maserati, and many dealerships, do read these forums so I'd not put your gameplan out there as it's more likely to work in their favor than yours. I know there's a fine line between discussing the issue and providing their attorneys with something they could bite on. When in doubt, favor brevity, or public silence.
Your attorney has the specific information and resources to best handle your case and I'd favor his advice, but without going overboard as those conversations do cost money.
Most of all, be diligent. You absolutely WILL get out of the situation feeling better, but it might require some fighting, and it will definitely require patience. Until then, enjoy the car for what good it offers. It's a helluva lot of fun, and you seem excited about the DBW (as you should -- it's a great upgrade), so drive it! Let your brain chew on that for a while instead of the other crap.